Fanatics Reviews

Do not order from this company. Their website for customer service is nonexistent... no phone number to contact them for questions. I needed to return some shoes that didn't fit... paid $80... website asks you questions and no matter how you answer it says it doesnt understand and puts you in a loop that ends up back at the first question. You never get anywhere. No phone number or email listed to contact them. Never will I ever order online shoes again.

No point in ordering fan gear from fanatics anymore they dont do the discounts like they used too !!! Now they offer deals like free shipping if u spend 39 or more but in reality u got free shipping anyways from them if u spent more then 50 even if it was one of the 65 percent site wide sales now the deals dont come like they used too i suggest everyone just buy them jerseys and team shirts from the mall or local stores because nowadays fanatics prices are the same as the stores around my city so no point in ordering paying a processing fee and shipping when i can go to the mall and walk in the store pay the exact same prices without the wait or extra fees your website has fell off tremendously !!!!!!

Super kind and helpful customer service member. Order was sent incorrectly and was promised another order would be sent free of charge.

If I could give zero stars I would. This is the worst company to deal with. IT Department has to be the most incompetent group I've ever worked with, along with Customer Service. I had to open and create a 2 email address because they messed up my original account so bad. Now when I purchase items, they send fan cash to the wrong account, tracking to a seperate account and then tell you their is nothing they can do about it. For over 3 years, I've been dealing with the same issues, it goes from being resolved to splitting up my accounts to different email addresses. Which isn't even the same as the account items and order history is under. They bait and switch their promotions. I've spent hours trying to fix things with them to no avail. Each rep has a diffrent story, it's truly out of this world. I guess I'm the dumbo that keeps buying from them, but I'm not left with many choices.

Doreen in customer service was simply amazing. She stayed in touch, helped me with my return of the item that was sent to me in error and she got Return Label my replacement correct item shipped out to me super quick. I received the correct AUTHENTIC helmet today and I am thrilled. I cannot say enough about Doreen's commitment and passion to help make sure my experience ended in a very positive way. BRAVO Doreen !!!!

Awful, awful awful customer service. Trying to just send a stupid NBA jersey and hat to my son at college. Due to COVID he can't leave for his birthday. Apparently the college address is blocked and no one has any clue how to fix that. You just can't ship there. Despite the fact that I ship from Amazon, USPS, FedEx, UPS ALL THE TIME. So poor child cannot get what he wants for his birthday because this ridiculous company (which apparently includes NBA Store, Lids, Fanatics - all of the places that carry what he wants) is unable to deliver a package. And not one person on the customer service line was helpful in the slightest.
EDIT: I called (for the 4th time) the Fan Support and spoke to Deloria. Finally, someone who could help. She solved the problem after everyone else refused to help. She is the best!

Ordered the white SB 55 Brady jersey. They put the SuperBowl patch on the wrong side!! And the gold vinyl numbers are covered in black vinyl splotches. I spent $120 on some very poorly, poorly, made trash. They refuse to replace or repair my jersey. Avoid at all cost!

I was a very loyal Blizzard fan until Fanatics took over the Blizzard Gear Store. I had successfully bought a lot of merchandise over the years until Fanatics took over. On my first purchase from the new Fanatics-run Blizzard Gear Store the merchandise arrived damaged and it took over a month of back-and-forth emails -- literally -- until I gave up and asked for a lengthy email to be forwarded to supervisors giving a harsh critique... only then did they actually do anything and finally helped me.
I decided to just now give them another chance and placed another order -- it was cancelled and they also deleted my account. Annoying, but I naively imagined it was a fluke with their fraud detection systems. Second purchase with a different payment method and everything also had the same outcome.
I reached out to their phone support since the emails instructed me to do that. The system told me it would be 10 minutes; I decided to wait since I thought the wait time was reasonable. But at minute 8 the system said representatives were busy and hung up on me. Ah, now I remember why I stuck to emails back on the first order.
Also, I tried their live chat. Same story: they're too busy so they won't even allow you to queue for the next customer support rep.
You know what? I REALLY give up now for real. First they send damaged merchandise and now they won't even allow me to order. I guess Blizzard instructed Fanatics that they do not want their fans' money anymore because they sure are making it so hard. And I mean, look at this TrustPilot page for Fanatics... it is overwhelmingly 1-star. Who would even order from them anymore if this page were more visible. I should've written this review back on the first try and I think then it would've earned 2 stars from me because in the end they helped after a month of back-and-forths; now I'd give them zero stars if I could.
I can count on one hand the number of companies I tell people to avoid like the plague. Sadly, Fanatics is now one of them. And I will point them to this page as evidence.
2/20/20 Update:
I naively reached out to the email as instructed in the reply of this review in the hopes of them helping out. The rep, Yasmine, while kind and professional, only proceeded to inform me of things that I already knew: that my order was canceled, that I would not be charged for the purchase, and to reach out the same phone number I tried calling in my review above. All of these seemed like canned replies and, again, information I already knew. Honestly, I no longer have the energy, time, or patience to try to get this company to accept my money. Third strike.

Ordered a jersey knit black hoodie with Bengals logo on front, and T Higgins on the back. The orange is a coral color, very dull looking. The first and only time I've washed it, both front and back logos are sloughing off. Not a happy customer. Do not buy clothing from this site.

Worst customer service experience I've ever had.
I'm absolutely astounded that a company of this size has such an awful customer support function.
Their 'live chat' has been down for 7 days now, no email provided to get in touch with, and absolutley NO email communications.
Placed an order in January - dispatched in January (paid extra for the next day delivery) and here we are on Feb 7th with absolutely no sign / contact / idea where my order is.

Ordered a Championship Buccaneers T-shirt and baseball hat on 1/25/2020. I received an email stating I would receive my product by 2/6/2021 and I quote "in plenty of time for the super bowl" as fanatics did state. I recently received yet another email stating my products wont arrive until 2/15/2021 well after the super bowl. Very disappointed in the company I can understand a day maybe two at most but this is 9 days after the original date I was to receive my product and 21 days after ordered. Just so you know I live in Orlando Fl. and the company is in Tampa Fl. what a disappointment i will not use this company again.

Worst experiencing returning a product. If I have more than item to return they want you to pay separate shipping for each item. I would never buy from them again.